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August 18, 2008

Special FRS Advisory Regarding GoldMine 7.5

FrontRange Solutions has received two customer reports about an issue in GoldMine Corporate Edition 7.5.0 that can cause activities to be removed from the tabs in their related contact records.  Here is some detailed information about the issue.

Normally a contact record in GoldMine has an identifier called ACCOUNTNO in the CONTACT1 database table.  If this ACCOUNTNO is empty for a given contact record (this is not a normal scenario, but we are investigating what scenarios might cause this to happen), deleting that record can cause activities in the database to become unlinked from their corresponding contact records.  

We are developing a patch for this issue  and currently anticipate it to be released next week.  Customers will receive notification of the availability of this patch.  Until the patch is available we recommend that customers using version 7.5.0 avoid deleting contacts, using merge/purge, or moving records between databases.  

To remove a user’s ability to delete contact records, go to File > Configure > Users’ Settings > Properties > Access, and uncheck “Delete”.  

To remove a user’s ability to merge/purge contact records, go to File > Configure > Users’ Settings > Properties > Menu, expand Tools > Merge/Purge Records in the tree, and click on each Merge feature to turn it red.  

To remove a user’s ability to move contact records between databases, go to File > Configure > Users’ Settings > Properties > Menu, expand File > Synchronize in the tree, and click on each Merge feature to turn it red.

If you already have experienced the problem mentioned above, please contact FrontRange Solutions support services for assistance.  We apologize for any disruption caused by this issue.  

August 15, 2008

GoldMine 8.0.3 Released (8.03.80716)

GoldMine 8.0.3 has been released!

WHAT'S ENHANCED IN GOLDMINE PREMIUM EDITION 8.0.3

A configuration setting is now available for the default record type used when creating new records.  To view or change this setting, go to Tools > Configure > Record Types and double-click on Record Type Rules.  The setting is available when using Field value-based rules, and appears in the radio button labeled “Record type for new contacts”.

An updated ZIP code database for the United States is available though the QuickStart Wizard.

WHAT'S FIXED IN GOLDMINE PREMIUM EDITION 8.0.3

Note:  GoldMine Premium Edition 8.0.3 also provides the fixes and enhancements included with GoldMine Premium Edition 8.0.2, listed below.

75786    Hot key for Schedule a Follow-up does not check box in Complete Activity screen
75442    Open relationship tree causes performance issues when searching contacts
74723    AP Print Form prints for incorrect contact and contact record window defaults back to contact list
74385    QuickStart Wizard application error on zip code import
74184    When Syncing with Outlook, cal reference field data is duplicated
74022    Notes lost after clicking on recent contact during edit
73954    Automated Process Event Print Form prints form for incorrect contact and duplicates history
73853    Manual linking of e-mails in Outlook is slow
73756     Elapsed Time trigger ignored in Automated Process
73556    Edit of sequential order of Automated Process Events causes failure of AP to process correctly
73323     Branch To Event dropdown is empty during creation process if AP track contains Preemptive Event
73308    Industry Template installer aborts
72577    E-mail address not found if Linkacct = NULL in CONTSUPP
72249    DDE buffer too small for heavy note use
71113    Memory Leak Caused By Relationships Tab
69941    Automated Process does not trigger all events and sequential order of events is not respected
69133    When adding an influencer to opportunity, contact record jumps to a random contact
65854    Last contact viewed is not maintained between sessions if it was not in first 500 by sort order
64948    Recorded Macros cannot be run from the command line
64898    Cannot drag and drop activities to month calendar controls
64425    Danish characters are no longer visible after upgrading to GMPE
62937    New Company & Contact copies Key1 field from current contact
62337    Snooze options hidden
61155    Cannot open all links if there are over 1000
58938    Process Monitor window intrusive
23048    Incorrect sort order for Outlook messages
 

August 14, 2008

CompanionLink Update

Fixes in companionlink.exe 08/11/08 version 3.0 build 3034

Added support for ACT! 2009.

For ACT! 2005+, abort sync if we fail to find the groups specified for sync, instead of syncing all records

(Pro only) If changed to wireless sync from non-wireless sync, prompt for purge and reload on initial sync

Increased sync speed for PPC Direct with Goldmine

Added proxy server screen for sync with SalesJunction
Fixed bug with Groupwise note fields having extra blank lines or spaces

Fixes in companionlink.exe 08/01/08 version 3.0 build 3033

Improved support for ACT! 10.3

Added support for GroupWise wireless sync

Fixed bug when having multiple profiles sometimes did not trigger wireless sync

 

SQL

August 13, 2008

CompanionLink Discount - Use Code TB5222 for $5.00 Off

If you're looking to purchase use discount code TB5222 for $5 off CompanionLink Express, CompanionLink Professional, DoubleLook or DoubleNotes...

August 12, 2008

GoldMine 7.5 and Microsoft Office (Word and Excel Links)

GoldMine 7.5 no longer supports Office 2000 or Office 2002/XP.  GoldMine Plus for Microsoft Office (“Word and Excel Links”) was rewritten to use Microsoft’s current office integration technology, VSTO.  VSTO is not supported on versions of Office earlier than Office 2003.  

August 11, 2008

GoldMine Premium Edition 8.0.3

Rumor has it that GoldMine 8.0.3 may be released this week.  Stay tuned for any confirme news...

 

August 8, 2008

GoldBox Updated

I haven't used this yet, but it's a very welcome enhancement!

July 25, 2008  (2008-R for GoldBox-7, GoldBox-SQL, GoldBox-5)
 
IMPROVED:  GoldBox Batch Processor.  In previous versions, the Batch Processor window blanked out if another application was run on top of it.  GoldBox runs at such a high rate of speed that the label and counter items on the screen could not refresh.  Now, the green status bar at the bottom is used to insert a 1/1000th of a second pause every time a new green element is added, allowing screen refresh.  Also, the Batch Processor can now be overlaid by any other application.

Download it from: http://www.redstonesoftbase.com/index_00000a.htm

 

August 2, 2008

Exporting GoldMine Contacts to Excel

How to Export GoldMine Contact to Excel...

This is a blog entry via Video! 

Click Here to Watch Exporting GoldMine Contacts to Excel

 

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August 1, 2008

Where The Hell Is Matt

Just in case I'm the second to last person in the world to have seen this.

http://wherethehellismatt.com

 

 

July 23, 2008

Land and Expand: GoldMine Premium Edition Special

Greetings from Provincetown, MA, just enjoying a summer vacation on Cape Cod...

Here's a summer promo from FrontRange Solutions.  

*** 

Due popular demand by customers wanting to upgrade to GoldMine PE we are extending a special Land and Expand – Special Summer offer:

To facilitate upgrades and to expand the benefits of GoldMine into marketing, customer service and other departments we have special pricing valid through July 31, 2008.

GoldMine Standard Edition can upgrade and expand to GoldMine Premium Edition for $ 474.00

GoldMine Corporate Edition can upgrade and expand to GoldMine Premium Edition for $ 374.00

GoldMine remains the most affordable and powerful option for businesses of all sizes to improve marketing with personalized and targeted communications, sales team productivity, and customer loyalty with integrated customer service.

Drop me a line at csmith(at)plain-english.com if you have any questions about the upgrade special.  I'm back in next week to discuss upgrade options.

Thanks,

Chad